Why do Access Audits matter?
Key findings from the 2024 Euan’s Guide Access Survey included the following:
- 78% of respondents are not confident about visiting new places when thinking about accessibility.
- 77% of respondents have found a venue’s website to be misleading, confusing or inaccurate when checking before a visit.
- 62% of respondents will avoid going to a venue if it has not shared its disabled access information because they presume it is inaccessible.
- 77% of respondents have avoided going somewhere because they could not find information about an accessible toilet.
A well‑designed Access Guide helps organisations:
- Communicate essential access information clearly and consistently
- Support disabled visitors, older people, families and neurodivergent users
- Reduce anxiety by showing what to expect before arrival
- Demonstrate compliance with Equality Act 2010 duties
- Improve visitor experience and reduce staff burden
- Strengthen your inclusive design credentials with architects, funders and stakeholders
Access Guides are a practical, visible way to show that accessibility is embedded in your organisation’s culture.
What does Purple Pin provide?
Your Access Guide is tailored to your building and users, and may include:
- Step‑by‑step access information from arrival to exit
- Details on entrances, circulation, lifts, toilets, parking and wayfinding
- Information for mobility, visual, hearing and neurodivergent access needs
- Clear photographs of key features
- Plain‑language descriptions that support confident decision‑making
Every guide is based on a professional on‑site assessment and written with clarity, accuracy and user experience at its core.
What is an Access Guide?
Clear and accurate pre-visit information is the essential first step in an accessible and inclusive user experience of the building and its facilities and services.
An Access Guide captures and shares key information about your site and your services so that all visitors can make informed decisions about their visit.
Why Work With a Specialist Access Consultant?
NRAC accreditation is the UK’s recognised benchmark for access professionals. Working with our NRAC Auditor ensures your Access Guide is:
- Technically accurate
- Grounded in inclusive design best practice
- Informed by real‑world access auditing
Purple Pin brings specialist expertise, lived experience and a practical, human‑centred approach to every project.
Who is this service for?
- Estates and facilities teams managing public‑facing environments
- Heritage organisations balancing access with conservation
- Education, culture, hospitality and healthcare providers
- Any organisation wanting to improve visitor experience and accessibility
